I want to reiterate my appreciation for the unbelievable support response you get from George and Sandi – I’ve never found anything like it ANYWHERE ELSE.
I submitted a Support Ticket where I requested "CSV export capability" to "Ad Examples ! New Associate Sources" so I could run some analysis. I was manually doing copy/paste of data from all 20 screens into a spreadsheet, where I created a pivot table to do the analysis.
George modified the program to deliver an Export button in just 24 HOURS.
In most Support shops, you deal primarily with script-readers who do not have the technical expertise to SOLVE your problem. It takes them HOURS just to acknowledge the receipt of a support ticket and escalate it to a next-tier technical resource. Then possibly days/weeks/or more to get a programmer to actually DO something with a such a request, even for simple things.
At WorldProfit, you are dealing directly with the TECHNICAL WIZARD, SUPPORT GURU, INSTRUCTOR, and PROGRAMMER who created all this wonderful technology. He continues to add new functionality and VALUE ADDED improvements FOR THE BENEFIT OF MEMBERS, most times INCLUDED in their membership or for an incredibly REASONABLE cost.
Bottom line: – George DELIVERED a solution in less time than it takes most support teams to simply acknowledge receipt of a ticket. – What took me 15 minutes to do manual copy/paste and normalize the data, now is done in seconds
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